Need help? We're here for you.
Need help? We're here for you.
Frequently Asked Questions
Yes, we use Stripe as a secure payment provider to securely handle your payments. Every hosted FiveNet instance is reachable via HTTPS to ensure safe data transfer when accessing it.
Through the Stripe billing portal, you can access it via your account's profile page. Should you not be able to do that, please contact our support.
Yes, incase of upgrades your instance will be upgraded accordingly. Plan downgrades will cause your instance to be downgraded after the end of the term. You can switch plans via the Stripe billing portal, you can access it via your account's profile page
To request a refund please contact our support via email [email protected].
Yes, if you have any questions or problems, please contact us either via our Discord server ticket system or send us an e-mail to [email protected].
You can request a data dump that contains the database and uploaded files. You can then import it into your self-hosted FiveNet instance. We will provide you with a guide on how to do that, please contact us for more information.